Virtual Agent vs Old-School Chatbot: Whats the Difference?
Rule-Based Chatbots vs AI Chatbots: Key Differences Every conversation to a rule-based chatbot is new whereas an AI bot can continue on an old conversation. This gives it the ability to provide personalized answers, something rule-based chatbots struggle with. AI bots are more capable of connecting and interacting with your other business apps than rule-based…